Unexpected difficulties with access or power and water supplies at the point of installation can be both costly and extremely irritating.

Your designated engineer can carry out a site survey to ensure that any new installations run as smoothly as possible and talk you through our guide to making sure everything is in place before we get there to minimise the possibility of unexpected charges.

As a company we take health and safety extremely seriously. Our engineers work on gas, water and electrical equipment within commercial kitchens on a daily basis, so it goes without saying that when something occurs within our sector we are keen to take action as is appropriate.

A recent incident at a commercial kitchen has led us to review our electrical safety policies and we now require RCD protection on all new equipment that we are commissioned to install.

There are three common mistakes with new equipment purchase:

1) Imagining that you can just plug-&-play like a new IT gizmo. Most equipment needs significant setting up in accordance with manufacturer guidelines.

2) Neglecting Training. We’re happy to provide thorough and documented training for your catering and maintenance teams to enable them to get the best from their equipment, maximise efficiency and minimise breakdowns. Our own in-house Training Academy is led by our Technical Team Leads who are used to delivering to groups as well as individuals.

3) Forgetting about Servicing. When you buy your car and you get a 3 year warranty, it's on the basis that you have it serviced at the appropriate intervals. No service, no warranty. Kitchen equipment is no different. Service may or may not be included by the vendor – make sure you know. If not, we are happy to include it in our asset schedule. We can also pick up the maintenance later on if a vendor-provided service runs out after a certain time.

Please find attached a copy of MCFT Standard Terms of Conditions. These apply to all installations which are carried out by MCFT.